Return Policy

Cancellation Policy

  • Cancellation option is available only till the product is dispatched. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen within an hour after you place the order.
  • After submitting the cancellation request, we'll send you a confirmation message along with the refund details to the email address on your account.
  • You can also confirm that the order was cancelled by visiting My Orders - in the Website.
  • In case you have already made the payment, a refund will be initiated once the cancellation request is processed.

Return Policy

  • Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or different from their description on the product details page.
  • Return will be processed only if:
    1. It is determined that the product was not damaged while in your possession.
    2. The product is not a different one from what was shipped to you.
    3. The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.
  • Products marked as "non-returnable" on the product detail page cannot be returned.
  • If you've received a non-returnable product in a damaged/defective condition, you can contact us within 4 days from the delivery of the product.
  • Typical time of reverse pickup is 1-5 business days from the date of request, however, in certain cases, it may be longer.
  • We hold the right to deduct the shipping charges based on the consignment weight in case the customer is found to be returning too many orders to earn cash-back discounts/credit card points OR is found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts abuse our liberal returns policy, and these accounts typically return most of the items bought or choose not to accept COD shipments.Hence, our regular customers are deprived of the opportunity to buy these items.To protect the rights of our customers, we reserve the right to collect shipping charges for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns.
Note: Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

Refund Policy

  • Once we receive your return, a refund is issued.
  • We will refund the money in the same mode as the payment was made. The standard time frame for refund processing may take up to 3-5 days.
  • If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft (or ANY).
  • If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
    • * We will send you an email asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, the refund will be initiated.
  • Any shipping OR COD fees charged against the order will not be refunded back.
Refund for Pay on Delivery Orders
  • For Pay on Delivery orders, refunds will be processed either to your Paytm, Google Pay, or by Cash (NEFT Transfer).

Replacement Policy

  • Most of the items are eligible for free replacements.
  • Eligibility for replacement:
    1. Items within the return window and in stock (exact same item). The free replacement order will be provided at the time of product return or will be shipped through standard shipping once the original order is returned.
  • Free replacements can be requested if the following conditions apply:
    1. Item received is physically damaged.
    2. Item received has missing parts or accessories.
    3. Item received is different from their description on the product detail page on the Yuvipep Website.
    4. Item received is defective/does not work properly.
  • In case we are unable to replace the damaged/defective product, we will refund the order amount to you.
  • In case a product comes with manufacturer warranty, the customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
Note: Replacement cannot be created for an item that was returned and replaced once earlier.